eClinicalWorks’ AI Technology Enables York Primary Care to Save Over an Hour Daily on Fax Management
eClinicalWorks®, the largest ambulatory cloud EHR provider, has announced that York Primary Care is effectively utilizing its AI-powered EHR technology, including the innovative Image AI feature. The internal medicine practice has reported saving over an hour each day by streamlining the routing of incoming faxes to the appropriate patient records. This advancement allows the practice to focus more on clinical responsibilities and patient care.
Located in York, Maine, York Primary Care serves around 300 patients, offering compassionate care. With Image AI, the practice automates document recognition, handling 40-50 incoming faxes daily and assigning them to the correct patient records. Physicians need only review and approve the AI-generated matches, significantly reducing administrative burdens and enhancing operational efficiency.
“By implementing the eClinicalWorks Image AI Assistant, we save over two minutes per fax, totaling an hour each day,” says Dr. Joel Keenan, owner of York Primary Care. “As an independent practice owner, I juggle numerous responsibilities, from office management to healthcare delivery. With the AI technology, incoming fax documents are automatically matched to the respective patients, allowing me to focus more on clinical duties and patient interactions. Image AI streamlines our workflows, enhances efficiency, and improves patient outcomes. We’re also excited about implementing Sunoh.ai to further streamline clinical documentation.”
“At eClinicalWorks, we continually seek ways to minimize time-consuming administrative tasks to enhance patient outcomes,” said Girish Navani, CEO and co-founder of eClinicalWorks. “The eClinicalWorks Image AI Assistant exemplifies our commitment to leveraging AI for solutions that save valuable time and resources for healthcare providers nationwide.”
eClinicalWorks V12 is the first AI-driven EHR, integrating various AI technologies such as generative AI, the first conversational EHR, Image AI for fax management, AI ambient listening technology like Sunoh.ai, a no-show prediction model powered by healow AI, and Playlists enhanced with Robotic Process Automation (RPA).
About York Primary Care
York Primary Care is an independent solo practice offering compassionate care to 300 patients in York, Maine, USA. The practice is owned by Dr. Joel Keenan, an internist with 23 years of experience. For more information, visit the website.
About eClinicalWorks
eClinicalWorks® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare.
