Aetna , a CVS Health® company , has enhanced the functionality of its Aetna Health℠ app to offer Spanish language support for all eligible health plan members, regardless of their coverage type or location. This update is designed to improve navigation, health literacy, and access to care for Spanish-speaking members, ensuring they can engage with the app in a language that is more familiar and accessible to them.
With this expansion, key app pages are now available in Spanish, including identity cards, benefit details, deductibles, claims, cost estimates, and information on healthcare providers. By adding Spanish language capabilities, Aetna is making it easier for its members to understand and manage their healthcare, regardless of where they live or what health plan they are enrolled in. This move underscores Aetna’s ongoing commitment to providing personalized and simplified access to healthcare services for a diverse range of members nationwide.
Gus Giraldo, Senior Vice President of Individual & Family Plans at Aetna, expressed his enthusiasm about the new language features. As a proud Latino whose first language is Spanish, Giraldo shared his excitement: “I’m thrilled to announce the new language capabilities on the Aetna Health app. Better health begins with better engagement with members, and these capabilities demonstrate our commitment to connecting every member to their care in the way that is most accessible for them.” He added that the update will enable Aetna to more effectively communicate with Spanish-speaking members, improving the chances of better health outcomes. “We are confident that this enhancement will not only broaden our reach but also deepen our impact, and we look forward to expanding further to fully meet the diverse needs of our members.”
Aetna’s efforts to support its Spanish-speaking members go beyond just the app. In addition to the language update, Aetna provides Spanish-speaking care managers and customer service representatives to assist members in navigating their health plans. These representatives are available to address any questions or concerns in Spanish, ensuring that members can receive personalized, efficient support in their preferred language.
Moreover, Aetna continues to support Spanish-speaking communities through various outreach efforts, such as local events and broadcast interviews. These initiatives aim to provide crucial public health information and advice on important topics like vaccinations, preventive care, and mental health. By reaching out to Spanish-speaking populations with relevant health information, Aetna is helping to improve overall health awareness and access to care in these communities.
The expansion of the Aetna Health app’s language capabilities is part of the company’s broader strategy to make healthcare more accessible and inclusive. “At Aetna, we’re committed to putting every member’s health plan at their fingertips,” said Giraldo. Recognizing the diverse needs of its membership, Aetna is continually exploring ways to expand the app’s functionality to include more languages and further enhance user experience.
The move to incorporate Spanish language support into the Aetna Health app is particularly significant, given the growing Hispanic and Latino populations in the United States. According to recent estimates, Hispanics represent a large and fast-growing segment of the U.S. population, making it essential for healthcare providers like Aetna to offer services that cater to their needs. By offering Spanish language capabilities, Aetna is not only improving its ability to communicate with a broader range of members but also addressing health disparities that exist within this community.
This initiative aligns with Aetna’s overall mission of improving healthcare outcomes for all its members. By embracing language diversity and expanding accessibility, Aetna is helping to bridge the gap between healthcare providers and patients who may face language barriers. Whether it’s accessing critical information, scheduling appointments, or reviewing benefit details, members can now do so with greater ease and confidence.
Looking ahead, Aetna is focused on continuing to adapt to the needs of its diverse member base. As part of its ongoing commitment to inclusivity, the company plans to explore further expansion of its health app’s language capabilities, ensuring that it remains a valuable resource for all members, regardless of their language preferences. Through these efforts, Aetna aims to enhance the overall healthcare experience for its members, fostering better health outcomes and stronger connections between individuals and their healthcare providers.
